Privacy Policy

Information you provide: when you submit a Request for Quote (RFQ) or contact us, we collect the details you enter — typically your name, company, country, email address, WhatsApp number (optional), your project description, and any engineering drawings or files you upload.

Information collected automatically: like most websites, we automatically collect limited technical and usage data — such as your IP address, browser type, device, pages viewed and referring source — through cookies and similar technologies (see our Cookie Policy).

We use the information to respond to your inquiry, prepare and send quotations, fulfil and support orders, operate and improve the website, and comply with legal obligations. We do not sell your personal information.

Drawings, models and specifications you send us are treated as confidential. They are accessible only to the engineering and production staff assigned to your inquiry and are never shared with or disclosed to third parties. A formal Non-Disclosure Agreement (NDA) is available on request before you submit files.

We use Google Analytics 4 and the Meta (Facebook) Pixel to understand how visitors use the site and to measure marketing performance. These services set cookies and process usage data. For details and opt-out options, see our Cookie Policy.

We rely on trusted providers to operate the site and our business, including website hosting, Google (Analytics), Meta (Pixel) and email services. These providers process data on our behalf or as independent controllers under their own privacy policies.

We are based in China and serve customers worldwide. Your information may be processed in China and in other countries where we or our service providers operate. We take reasonable steps to protect your information wherever it is processed.

We keep inquiry and customer information for as long as needed to handle your request, maintain our business relationship and meet legal, accounting or reporting requirements, after which it is deleted or anonymised.

Depending on your location (including under the EU/UK GDPR), you may have the right to access, correct, delete or restrict the processing of your personal data, to object to processing, and to withdraw consent. To exercise these rights, email us at tech@fwdsteelcasting.com.

This website is a business-to-business service and is not directed to children. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The “last updated” date shown above reflects the latest revision.

For any privacy question or request, contact FWD Steel Casting at tech@fwdsteelcasting.com.